About us
This website, londoncoliseum.org, is run by London Coliseum Limited (company number 09184219), a wholly owned subsidiary of English National Opera (company number 00426792) (“ENO”). ENO is a charity registered in England and Wales under charity number 257210. Both London Coliseum Limited and ENO have their registered office at London Coliseum St Martin’s Lane London WC2N 4ES. They are joint controllers of personal data, including cookies-related data, collected through londoncoliseum.org and eno.org
Cookies on our website
Many websites, including londoncoliseum.org and eno.org, use digital tools to enhance user-friendliness and to make the site as interesting and relevant as possible for each individual user. Cookies are one of these useful methods that we use to enhance your experience of our websites.
We feel it is important for you to be informed about the cookies that we use and the purpose behind our use of them. This policy should be read alongside our Privacy Notice so that you can fully understand how we use your data.
What are cookies?
A cookie is a small text file sent to your computer or device (such as mobile phones, tablets, and laptops) when you visit a web site. Stored in your web browser, the information can be retrieved to notify the particular web site you are visiting of your previous activity.
The text file information is comprised of:
- The name of the server the cookie was sent from;
- Their ‘lifetime’ (i.e. how long they will be active); and
- A ‘value’ (usually a randomly generated number that is used to identify you when you visit our websites).
A cookie stores select, basic information based on your visit to londoncoliseum.org. Examples of data about you that is stored by the cookie would be information you enter into a registration form, for example your email address, first and last names, and post code. The cookie is kept in your web browser (which is the program you use to access the internet, such as Google Chrome or Internet Explorer), usually in the browser’s ‘cookie file’.
Cookies will either last for the length of time you use the website or may stay on your computer for a limited period of time to allow us to recognise you if you return to londoncoliseum.org. If you do return, the data in the cookie can be used to let the website know how you have used it (for example, which pages you have navigated between giving an idea of your areas of interest). They are used solely for this purpose and can’t be used to collect information from your computer or device, or to access your files. They will not harm your computer or device and cannot expose them to cyber threats like viruses or other harmful malware, nor can they be used on their own to identify you.
We use cookies to provide you with an easier, streamlined, more customised service on londoncoliseum.org and to track how our visitors use londoncoliseum.org. This gives us an informed idea of how we can make our services better for you.
How to control or delete cookies
You can easily block or delete cookies on any other website in your browser settings. If you are unsure, a simple internet search for instructions pertaining to your specific browser program will give you all the directions you need.
You can reject all cookies or can choose to reject certain cookies. You can also configure your browser to get notifications when a cookie is offered.
For help on how to delete cookies, visit www.aboutcookies.org. Please be aware, though, that if you do choose to reject or restrict cookies your experience of eno.org may not reach its full potential.
Cookies we use
Cookies enable us to tailor particular parts of the site to your needs. The below table shows the types of cookies which are frequently used by websites today, together with their purpose:
| Cookie Purpose | Description |
| Necessary cookies | Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. |
| Statistic cookies | Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. |
| Marketing cookies (advertising and social media) | Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. |
See the table below for more information about the cookies we use.
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description | |
|---|---|---|---|
| Queue-it | 1 year | This is a Queue-it user cookie that contains a unique random identifier of the end user. If the cookie does not exist, e.g. from a prior visit, then it is set on the end user’s browser. The information in this cookie is used for Queue-it internal traffic logging and analytics purposes only | |
| QueueITAccepted-SDFrts345E-V3_ldncoliseum | 20 minutes |
|
|
| Queue-it-enoorg______________ldncoliseum | past | Queueing system which uses cookies to know when to put you in a queue, and once you are in the queue, to keep track of your place within it. | |
| hblid | 1 year 1 month 4 days | The cookie is set by Olark live chat software and is used as a visitor identifier to remember a visitor between visits. | |
| _oklv | session | The cookie is set by Olark live chat software. According to Olark documentation, the cookie is the Olark Loader version used for improved caching. | |
| _okdetect | session | This cookie is set by Olark live chat software. The cookie is used for detecting when storage contexts have changed due to things like ssl or host transitions. | |
| _ok | session | The cookie is set by Olark live chat software and is used to store most recent Olark site for security purposes. | |
| af | session | A set of cookies to store site settings used for navigation and preferences | |
| Queue-it-token | 3 minutes | Description is currently not available. | |
| QueueITAccepted-SDFrts345E-V3_londoncoliq | 1 day | This cookie is set by the Connector when the end user visits the Customer’s Protected URLs (server side and JavaScript integrations) after having successfully acquired a Connector Token. It contains details used to verify if an end user has a valid session for a given Waiting Room (eventId) and can stay on the Protected URL | |
| cs | session | A set of cookies to store site settings used for navigation and preferences | |
| inMobile | session | A cookie used to identify if a user is using a mobile device. | |
| Queue-it-enoorg______________londoncoliq | past | Queueing system which uses cookies to know when to put you in a queue, and once you are in the queue, to keep track of your place within it. | |
| ASP.NET_SessionId | session | Issued by Microsoft’s ASP.NET Application, this cookie stores session data during a user’s website visit. | |
| datadome | 1 year | This is a security cookie set by Force24 to detect BOTS and malicious traffic. | |
| keep_alive | 1 hour | The keep_alive cookie is used to maintain a user’s session active on a website, preventing automatic logout during periods of inactivity. | |
| secure_customer_sig | 1 year | Shopify sets this cookie to be used in connection with customer login. | |
| localization | 1 year | The localization cookie stores user preferences for language and region to provide a personalized browsing experience. | |
| cart_currency | 14 days | Shopify sets this cookie to remember the user’s country of origin and populate the correct transaction currency. | |
| _tracking_consent | 1 year | Shopify sets this cookie to store a user’s preferences if a merchant has set up privacy rules in the visitor’s region. | |
| _cmp_a | 1 day | The _cmp_a cookie is typically used for consent management, helping websites comply with legal requirements by storing user consent preferences. | |
| shopify_pay_redirect | 1 hour | Shopify sets this cookie to enable secure online payment and checkout. | |
| _pay_session | session | Shopify sets this cookie to enable secure checkout and payment function on the website. |
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie | Duration | Description |
|---|---|---|
| yt-remote-device-id | Never Expires | YouTube sets this cookie to store the user’s video preferences using embedded YouTube videos. |
| ytidb::LAST_RESULT_ENTRY_KEY | Never Expires | The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future. |
| yt-remote-connected-devices | Never Expires | YouTube sets this cookie to store the user’s video preferences using embedded YouTube videos. |
| yt-remote-session-app | session | The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player. |
| yt-remote-cast-installed | session | The yt-remote-cast-installed cookie is used to store the user’s video player preferences using embedded YouTube video. |
| yt-remote-session-name | session | The yt-remote-session-name cookie is used by YouTube to store the user’s video player preferences using embedded YouTube video. |
| yt-remote-fast-check-period | session | The yt-remote-fast-check-period cookie is used by YouTube to store the user’s video player preferences for embedded YouTube videos. |
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| _gcl_au | 3 months | Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. |
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| _hjSessionUser_* | 1 year | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
| _hjSession_* | 1 hour | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. |
| gid | 1 year 1 month 4 days | Google Analytics installs this cookie to store a unique value when the user visits each page. |
| _shopify_s | past | This cookie is associated with Shopify’s analytics suite. |
| _shopify_y | past | This cookie is associated with Shopify’s analytics suite. |
| _hjTLDTest | session | To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails. |
| _fbp | 3 months | Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website. |
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
| Cookie | Duration | Description |
|---|---|---|
| wcsid | session | This cookie is set by Olark live chat software. The cookie is a session identifier that is used to keep track of a single at session. |
| olfsk | 1 year 1 month 4 days | This cookie is set by Olark live chat software. This cookies is a storage identifier used to maintain chat state across pages. |
| _okbk | session | The cookie is set by Olark live chat software and is used to store extra state information of the chat box. |
Advertisement
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
| Cookie | Duration | Description |
|---|---|---|
| _ttp | 1 year 24 days | TikTok set this cookie to track and improve the performance of advertising campaigns, as well as to personalise the user experience. |
| ad-id | 6 months 13 days | Amazon Adsystem sets this cookie as part of its affiliate marketing programme. |
| ad-privacy | 1 year 1 month 4 days | Amazon Adsystem sets this cookie as part of its affiliate marketing programme. |
| _tt_enable_cookie | 1 year 24 days | Tiktok set this cookie to collect data about behaviour and activities on the website and to measure the effectiveness of the advertising. |
| YSC | session | Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
| VISITOR_INFO1_LIVE | 6 months | YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
| VISITOR_PRIVACY_METADATA | 6 months | YouTube sets this cookie to store the user’s cookie consent state for the current domain. |
| yt.innertube::requests | Never Expires | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
| yt.innertube::nextId | Never Expires | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
You can change your cookie preferences any time by clicking the above link. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
Third party cookies, pixels and other web tracking tools
Some of the above cookies are set by third parties over which we have no control. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. They may set not only cookies but also pixels and other web tools used for tracking. We do not have access to any information that might be collected through these means, unless you consent to such information being passed to us.
For each of the third parties identified below, we have provided a link to its privacy notice. You should read the relevant third party’s privacy policy and its related cookies policy to understand how it uses your information and what cookies it sets. If you still have concerns, please contact the relevant third party.
Amazon Web Services
Our cloud computing platform
CookieYes
Our cookie compliance system
Google Adsense
An advertising network from Google.
Hotjar
An analytics tool we use to assess how visitors are using our website.
Meta
A social media company we use to advertise to customers online.
Olark
Our online Live Chat system so customers can speak with our Box Office team online.
Queue It
Our digital waiting room for website visitors when number of customers is high.
Please refer to “How to control or delete cookies” above if you wish to stop cookies being set.
If you do not wish to have our marketing cookies to be used for the purpose of serving you interest-based ads, you may opt-out. Please note this does not opt you out of being served ads; you will continue to receive generic ads.
If you use your browser settings to block all cookies (including necessary cookies) you may not be able to access all or parts of our website.
Quick links to other important documents
Last updated: September 2024